Privacy Policy

Effective date: 1 January 2025

1. Data controller

Laurel Path Business Consulting Pty Ltd
Office 8, 41 Example Road, Adelaide SA 00000
Email: info@desktop-laurelpath.click
Phone: +61 8 0000 7630

We are responsible for personal information collected through this website and our consulting engagements.

2. Information we collect

Website enquiries: name, email, trade type, crew size, message content, and optional service selection submitted via our contact form.

Consulting clients: business contact details, operational data you voluntarily share (job records, rosters, process notes), meeting notes, and invoicing information.

Technical data: server logs may include IP address, browser type, and pages visited. Analytics cookies are used only if you accept them — see our Cookie Policy.

We do not collect payment card details through this website.

3. How we use information

• Respond to enquiries and schedule discovery calls
• Deliver consulting services under contract
• Issue invoices and maintain business records
• Improve website content (aggregated analytics only, if accepted)
• Comply with legal obligations

We do not sell personal information to third parties.

4. Legal basis

We process information based on your consent (contact form, cookie banner), performance of a contract (consulting engagements), and legitimate business interests (responding to enquiries, maintaining records) in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

5. Retention

• Enquiry form data: up to 24 months unless an engagement proceeds
• Client engagement records: 7 years from completion for tax and dispute purposes
• Analytics data (if enabled): 14 months, aggregated

You may request earlier deletion where no legal retention requirement applies.

6. Sharing and processors

We may share data with:

• Email and hosting providers (Australian or privacy-compliant regions)
• Accountants for invoicing
• Subcontractors assisting on engagements, under confidentiality agreements

We require processors to handle data only on our instructions.

7. International transfers

Our hosting and email providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure recipients comply with protections comparable to the Australian Privacy Principles, including contractual safeguards.

8. Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal exceptions. To exercise these rights, contact info@desktop-laurelpath.click. We will respond within 30 days.

If you believe we have mishandled your information, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

9. Security

We use HTTPS, access controls, and staff training to protect data. No method of transmission is completely secure; please avoid sending sensitive employee records via unencrypted email without prior arrangement.

10. Children

Our services are directed at business owners and staff. We do not knowingly collect information from individuals under 18.

11. Changes

We will post updates on this page with a revised effective date.