Refund Policy

Effective date: 1 January 2025

Overview

Laurel Path Business Consulting provides professional consulting services — not physical products or software subscriptions. This policy explains refunds, cancellations, and rescheduling for paid engagements.

Deposits

Most engagements require a 50% deposit on signing. The deposit secures consultant time and covers initial discovery preparation. Deposits are non-refundable once we have commenced discovery work (including scheduling interviews, reviewing documents you provide, or conducting on-site observation).

If you cancel before we commence discovery, we will refund the deposit minus a $150 administration fee.

Full refunds

A full refund of amounts paid (including deposit) is available if:

• We cancel the engagement due to consultant unavailability and cannot reschedule within 30 days
• We materially fail to deliver agreed deliverables and cannot remedy within 14 days of your written notice

Partial refunds

Partial refunds may apply when:

• You cancel after discovery has started but before final report delivery — refund limited to the portion of work not yet performed, minus costs already incurred (travel booked, subcontractor fees)
• Deliverables are substantially complete but you choose to end the engagement early — you receive completed work; remaining fees are refunded pro-rata

Non-refundable items

The following are not refundable once incurred:

• Travel and accommodation already booked for on-site visits
• Third-party costs passed through at cost (printing, courier)
• Completed deliverables you have received (reports, templates, spreadsheets)
• Discovery and interview time already performed

Cancellation by client

Notify us in writing at info@desktop-laurelpath.click. Cancellation date is the date we acknowledge your email.

Rescheduling

On-site visits may be rescheduled once without penalty if requested at least 5 business days before the appointment. Rescheduling with less than 5 business days notice may forfeit 50% of the session fee to cover consultant time.

No-shows

If our consultant arrives on-site and access or key staff are unavailable without prior notice, the session may be charged in full. We will wait up to 30 minutes and attempt contact before leaving.

Refund process

Approved refunds are processed within 14 business days to the original payment method. Bank transfers to Australian accounts only unless otherwise agreed.

Disputes

Contact info@desktop-laurelpath.click or +61 8 0000 7630. We aim to resolve concerns within 10 business days. Unresolved disputes are handled under our Terms of Service and Australian Consumer Law.

Work already started

Once you receive draft or final deliverables, fees for completed work are not refundable. If you disagree with recommendations, we offer one revision discussion within 14 days of delivery at no extra charge — this is not a refund substitute.

Exceptional circumstances

Bushfire, flood, or declared emergency affecting travel may qualify for fee credit toward rescheduled dates. Contact us promptly to arrange.